Job Description TRAINING & DEVELOPMENT OFFICER - ( 240000U4 )

Description

Job Purpose:

To provide the designated business lines with the required developmental needs and support to be met with the most convenient learning solutions which entail the proposition, development and management of the available learning channels, using the end-to-end service approach while maintaining the required needed communication and reporting.

Key Accountabilities:

Business Development planning & Management
- Support the team head in implementation of the development plans and programs for the assigned business lines and in complement with the business strategic directions
- Support in conducting the needed market scanning for the convenient learning solutions compatible with the conducted training needs analysis
- Support in the communications with internal and externa; stakeholders whilst implementing the agreed training plans and activities
- Implement the agreed training programs and its related logistical activities with its different format, such as conventional format, non-conventional, certifications, specialized programs, post-graduate studies as well as overseas cases in order to ensure alignment with the set frame of the L&D policies and procedures.
- Support in the development of reporting mechanisms to developmental programs updates and key milestones achievement
- Support in the implementation of quality measures to ensure maintaining quality service provision to all provided training programs and materials

Vendor Management

- Support in the implementation of vendors’ governance mechanisms, with local and international vendors, with its related contracting process and vendor management framework in order to ensure alignment with the set developmental plans and in complement with the vendors’ set KPI’s
- Handle the logistical arrangements and activities with vendors in terms of documentation, scheduling invoicing systems, and training performance.

Guide Management and Implementation

- Support in the annual guide design and planning in terms of previous programs evaluations, vendors’ evaluation, waiting list and back logs to ensure staff’s development.
- Support in the guide back office development, in terms of programs display, eligibility as part of system management to ensure the proper coincide between the courses and related eligible staff
- Support in the guide design and production for professional display to the staff, being their gateway for learning and development.
- Support in the annual guide planning, in terms of L&D LMS reflection, to ensure the end user’s easy access to the eligible programs.

L&D new initiatives & Projects

- Support in the implementation of L&D new initiatives guided by senior management directions support in specific development attainment and in alignment with specific business strategic direction
- Support in setting the planning and implementation framework for new projects, along with the communication and reporting mechanism for its attainment.

L&D Premises Management

- Support in setting mechanisms to ensure premises management in terms of planning, utilization and continuous maintenance as well as a tracking system for L&D stores in order to ensure a professional display.

Policies, Processes and Procedures

- Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Day-to-day operations

- Follow the day-to-day operations related to own jobs in the Learning & Development department to ensure continuity of work

Compliance

- Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB’s sound legal position and mitigate any potential risks

Qualifications

Qualifications & Experience
Bachelor’s degree of Commerce, Business Administration, Accounting or its equivalent For Officer: Minimum 1 to 3 years of experience in Training & Development Proven experience and knowledge of the Banking and Financial industries

Skills

Excellent command of English & Arabic Languages Excellent communication and negotiation skills Strong analytical thinking Creative & Innovative High willingness to learn Adept in use of MS Office, particularly in Excel and Word, Internet and e-mail as well as the Oracle System Excellent organizing and planning skills

Primary Location

: Egypt-Giza-SMART VILLAGE BLDG. 4

Commercial International Group

Company Profile

Open vacancies at Commercial International Group

CONTACT CENTER INBOUND AGENT

TRAINING & DEVELOPMENT OFFICER

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